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    Xantaro has been a reliable partner for Juniper for years, especially when our customers seek a recommendation for a high-performance technology partner. As one of Juniper's leading European partners, we are recognised in the German and UK partner community for our unique technological expertise. For instance, Xantaro operates the XT3Lab, the largest Juniper partner lab in Europe, equipped with next-generation test generators for real-world traffic simulations.

    +10 years

    of successful collaboration between Xantaro and Juniper Networks as an ELITE PLUS PARTNER, serving more than 200 joint customers.

     

    +1000 support tickets

    from Juniper customers are processed by our Xantaro Xperts on average per year.

     

    96% of all Juniper customers

    are demonstrably satisfied with XTAC - Xantaro Technical Assistance Centre. 

     

    +40% of all support tickets

    are resolved directly by our highly qualified XTAC team each year, without any detours, because our experts are true Juniper specialists.

    14.9 minutes

    is the average response time of our XTAC team.

    +950 Juniper certificates

    officially confirm the Juniper expertise of our Xantaro team.

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    XANTARO & JUNIPER NETWORKS  –             a partnership for success!

    At Xantaro, we are proud to partner with Juniper. Together, we create synergies that drive success and innovation in the ever-evolving world of technology. Or, as we like to put it: Together, we connect the world.

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    Discover our wide range of Juniper services, customised to your network requirements:

    • Customised Juniper services
      With our XCare BASIC & Bring-in, XCare ADVANCED and XCare ADVANCED-PLUS service packages, we offer numerous options for your specific needs.
    • Flexible customisation options
      We tailor our Juniper services precisely to your requirements, ensuring you receive exactly what you need without compromise.
    • XTAC - Xantaro Technical Assistance Centre - local support hotline
      Our highly qualified network experts are known for their quick response times and customer-oriented approach. This enables them to swiftly diagnose issues and provide effective solutions. Our goal is to minimise the impact of any network failure as much as possible.
    • Repair service
      With our fast and efficient repair service, we minimise the downtime of your Juniper network components.
    • Advance replacement of Juniper components
      If necessary, we can replace components on site to quickly restore your network performance.
    • Storage of Juniper spare parts
      With our comprehensive, nationwide Juniper spare parts stock, we are ready to act immediately when you need us.
    • On-site service
      Our experienced team is available on site to solve technical problems quickly and provide optimum support for your network.
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    XCare Portfolio

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    Our end-to-end Juniper service portfolio

    Design - solution

    Planning, solution design, engineering, testing and proof-of-concept

    Build - integration services

    Delivery, pre-staging, installation/integration/implementation and commissioning

    Operate - service delivery

    Operational support, maintenance with flexible service levels, and proactive support

     

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    Expertise that customers trust

    Our Juniper-certified team has extensive knowledge and experience in implementing Juniper solutions for carriers, service providers and next-gen data centres in the areas of security, wireless and network automation, enabling seamless integration for customers.

     

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    Expertise that delivers results

    As a Juniper Elite Plus Partner, our commitment to excellence and innovation allows us to provide unique, customised solutions tailored to the individual requirements of their customers.

     

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    Services that make the difference

    From planning and deployment to ongoing support, our comprehensive service offering ensures that our customers receive optimal end-to-end solutions and outstanding, personalised customer service.

     

    4

    Collaboration that creates value

    Our experts work both independently - we solve more than 40% of all service tickets directly and without detours - and in close cooperation with Juniper's customer advisors and technical teams. This enables us to understand the specific requirements of our customers and to work together in a customer-centred partnership.

     

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    Largest Juniper partner laboratory in Europe

    Xantaro operates the XT³Lab in Frankfurt, the largest Juniper partner lab in Europe, equipped with next-generation test generators for real-world traffic simulations. Designed as a multi-vendor lab, it offers cutting-edge test environments, remote access and state-of-the-art technology for different application areas and configurations thanks to continuous investment in hardware and software.

    Xantaro and Juniper Networks - a strong partnership for your solutions

    Xantaro - your reliable partner for Juniper Networks. With multiple award-winning and certified experts, we offer customised solutions that are perfectly tailored to your business requirements. You can rely on our technical expertise and extensive experience in planning, implementing and managing Juniper Networks solutions.

    Xantaro Technical Assistant Centre: Support for Juniper Networks in Germany and UK

    Urgent issues

    For immediate support in the event of a priority 1 or 2 fault, contact our XTAC by phone on the 24×7 hotline.

    XTAC DE +49 1805 252821

    XTAC UK +44 203 608 1365

    Non-critical issues

    For non-critical faults or for general issues, contact our XTAC by email to xtac@xantaro.net or via our ticket system.

    xtac@xantaro.net

    RMA-Handling & Customer Care

    Our XTAC will be happy to help you with general questions about RMA processing and customer care. Please contact us by e-mail at:

    xtac@xantaro.net

    Contract & information services

    For general questions about your maintenance contract or for more information about support from our XTAC, contact your Account Manager or send an email to:

     

    service@xantaro.net

    Learn about our Xantaro & Juniper Networks solutions in our XPERT-BLOG

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    An upgrade for the largest Juniper test lab in Germany

    The Xantaro Technology, Testing & Training Lab  - XT³Lab for short - in Frankfurt am Main has been steadily expanded in recent years and consists of around 300 components from 20 different manufacturers. More than 80 systems come from Juniper Networks. 

    A software-defined network with Juniper SDSN architecture

    With the OpenLab, Juniper Networks offers a highly professional test environment in which the development and practical use of virtualised and automated networks can be tested. 

    BGP full-table processing: Juniper CP/DP Convergence Testing

    As part of the qualification process, we usually subject new hardware or software to extensive testing in our XT³Lab using long lists of individual scenarios and test cases. One example of this is the recent qualification of Juniper Networks PTX10001-36MR.

    Overview: Juniper Networks Contrail

    The rapid development of new cloud-based applications and IT services is creating ever greater diversity in the market, and multi-cloud has long since become a reality. In addition, the enormous demand for connectivity and bandwidth often pushes existing network infrastructures and their operation to the limits of their capacity.

    Our customers that rely on Juniper technology and Xantaro's expertise:

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    Contact us

    Would you like to find out more about the possibilities of Xantaro and Juniper?

    Contact your Account Director or get in touch below:

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