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    XNOC – Xantaro’s Managed NOC

    XNOC is Xantaro’s Managed NOC service for telecoms and enterprise networks. Delivered by 80+ certified experts, it provides 24/7 monitoring and alerting, incident handling, lifecycle management, and trend analysis to spot issues early.

    The result is fewer outages, faster resolution, and more time back for your in-house team.

    NOC Basic

    Managed NOC: Basic – See what’s happening

    Essential monitoring and alerting with clear visibility of your inventory. Events are qualified and routed to the right team fast.

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    NOC Operations

    Managed NOC: Operations – Resolve issues faster

    Adds structured incident handling and operational support, with coverage options from 8x5 to 24/7. Extend the scope with change/release support, lifecycle checks (EOL/EOS) and security bulletin reviews.

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    NOC Prediction

    Managed NOC: Prediction – Prevent incidents before they hit

    Uses trend and predictive analysis to surface risks early, so you can fix problems proactively and protect uptime.

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    Managed NOC services – what’s included

    Choose the level of NOC support you need – from monitoring to full operational responsibility.

    • Monitoring, alerting and ticket dispatching
    • Operational NOC services: smart dashboards, incident and change management
    • Full operational responsibility (whole network or selected domains: core, transmission, access)
    • Lifecycle management, including EOL/EOS analysis and predictive optimisation
    • Multi-vendor third-line (L3) support: Juniper, Nokia, A10, Fortinet, Infinera, Arista, Cisco, Ciena
    • Modular service add-ons tailored to your requirements
    • Regular reporting and service reviews with actionable improvement recommendations
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    Key Facts: Managed NOC Brochure

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    Why teams outsource to managed NOC

    Higher uptime, fewer incidents

     24/7 monitoring and structured operations help detect issues early and reduce service disruption. When incidents occur, we respond quickly to limit impact. 

    Faster resolution

     Events are qualified, prioritised and routed to the right specialists – so you spend less time triaging and more time restoring service. Clear processes improve consistency across shifts and teams. 

    Proactive optimisation

     Trend analysis and lifecycle insight help you spot capacity, performance and obsolescence risks before they become outages. This supports smarter planning and more predictable change.

    Visibility, reporting and audit readiness

     Customisable reporting gives you clarity on availability, performance, incidents and changes. It also supports governance and regulatory requirements with documented, repeatable evidence.

    Reduced operational load and cost

     XNOC extends your team with specialist expertise – without the overhead of building a 24/7 NOC in-house. You can scale coverage up or down as needs change.

    Where our Managed NOC adds value

    Data centre networks – Core IP & switching

    XNOC monitors and supports your routing and switching fabric to maintain availability and performance. We help you detect faults early and resolve incidents quickly to minimise service impact.

    Campus networks – LAN/WLAN operations

    We provide operational oversight for wired and wireless campus environments, including alerting and incident coordination. This helps keep users, guests and connected devices reliably online.

    Optical transport – DWDM & long-haul

    Continuous monitoring of fibre links, optical signal levels and transport nodes keeps your transmission layer stable. Issues are identified early to protect capacity and reduce disruption.

    Security services – Firewalls & VPN

    XNOC helps keep security infrastructure operational, available and responsive. We monitor key signals and coordinate incident handling to reduce downtime for critical access services.

    FTTx/PON – Fibre access assurance

    Operational monitoring and incident response for fibre access networks and PON environments. This supports service continuity and helps maintain performance at scale.

    See what XNOC could take off your plate

    Tell us what you need to monitor and the coverage you require – we’ll recommend the right XNOC service level. 

    Talk to an expert
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    Reporting that keeps you in control

    Our Managed NOC reporting turns operational data into clear, actionable insight. Get the visibility you need for performance and capacity – and the evidence you need for governance and compliance. 

    Regulatory transparency

    Document incidents, risks and operational measures with structured reports that support regulatory requirements and internal oversight. 

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    Governance and audit readiness

    Consistent logging and reporting make it easier to demonstrate controls, support external audits, and collaborate with stakeholders and authorities when needed. 

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    Customisable reports

    Reports can be tailored to your KPIs, network domains and industry requirements – so you get information that’s relevant, not generic. 

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    Demonstrable resilience

    Make resilience measurable: track availability, recurring issues and mitigation actions over time to support continuous improvement and resilience planning. 

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    Proactive compliance with the reporting obligation

    Where required, we can support reporting obligations – especially when combined with Managed SOC services for security-related events. 

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    Automated device inventory

    Auto-discovery captures network changes and device status (online/offline), producing up-to-date inventory and topology reporting without manual effort. 

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    Multi-vendor support – built in

    We’re vendor-agnostic by design. Bring your existing multi-vendor network – XNOC provides one operational layer across your technology stack.

     

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    Managed NOC FAQs

    What does Managed NOC cover?

     Monitoring and alerting, event qualification, incident handling and escalation, reporting, and optional change/lifecycle and predictive services – tailored to your network domains and required coverage. 

    Can you manage our existing network?

     Yes. XNOC is vendor-agnostic and supports mixed environments. We onboard your current tools and devices, then run operations to the agreed scope and SLAs. 

    Do you offer 24/7 support?

     Yes. Coverage can be 8x5 or 24/7 depending on the package and modules selected. We align service levels and response times to your operational needs. 

    How quickly can we get started?

     After a short discovery, we define scope, escalation paths and access, then transition monitoring and processes. Timelines depend on complexity, but we aim for a fast, low-risk onboarding. 

    What reporting do we get?

     You receive clear operational reporting on availability, performance, incidents and trends, with optional compliance-focused outputs. Reports can be tailored to your KPIs and stakeholder requirements. 

    Ready to optimise your network operations?

    Speak to our team about our XNOC Managed NOC packages, service levels and onboarding for your environment 

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