Carriers and service providers set high standards for the reliability and availability of their production environment. This requires a special level of care on the part of their service partner. 

XTAC is designed to meet these particular requirements: A professional team of well established and experienced employees looks after the needs of clients 24 hours a day.
 


And here is what differentiates XTAC from the competition:
 

Availability

By calling our XTAC number you will always reach one of our employees, 24 hours day and 365 days a year. You will not simply be left waiting in the queue for first level support. The required steps to solve the problem can be agreed directly and without unnecessary loss of time.

Experience

As our XTAC employees are very experienced when it comes to communicating with customers and partners, delays and misunderstandings can be reduced to a minimum. Thanks to the many contacts we have on the manufacturer side we are able to escalate problems and to cooperate on their fast resolution. Every XTAC employee is able to establish a direct contact with a manufacturer within minutes if the priority of the topic requires this.

Communication

The XTAC keeps our customers permanently informed about the current status of a problem. For our XTAC team, a problem is only solved once the customer declares the case to be successfully resolved.

Proactive customer support

Our customers benefit from the know-how of the XTAC because we proactively communicate information relating to stability and security. This allows them to make changes to a configuration or piece of software before problems arise. We keep them up-to-date by distributing the current software for the hardware used.


(14 cents per minute from a German landline,
not more than 42 Cents per minute from a German mobile network)